FAQ

  • Why don't I see the sale discount?
    • Discounts are all applied at checkout.
    • Our current Buy 1 Get 1 Free sale will not show. Your ordered will be DOUBLED when packed for shipping. Sweet!

  • Do you accept Purchase Orders?
    • We accept Purchase Orders from your school for in-school training seminars and also for products in our online store. Orders placed with a Purchase Order have a term of Net 30.

  • Are you a SOLE SOURCE vendor?
    • Yes, we are a Sole Source vendor. We are the creators of this language arts learning system and the only source for these items. Sole Source Affidavit available upon request.

  • When will my order ship out?
    • Orders placed before 2pm CST will be shipped the same day during the school year and within 5 business days during the summer.


***Customer Service***
To contact us or for status of an order please remember to include order/invoice number and:
Ask for Bill or office manager
Phone: 956-783-7454
Fax: 956-783-0438
Email: writing_doctor@yahoo.com
Twitter: Bill MacDonald@writing _doctor
Blog: thewriteprescription.blogspot.com
Facebook: William MacDonald The Write Prescription
Teachers Pay Teachers (TpT) Bill MacDonald The Write Prescription
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Guarantees
Low Price Guarantee
Privacy Policy
Security
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?